Author: Hunter Herold
Date: July 29, 2025
🧠 Summary / Purpose
This article explains how to use the Advanced Search feature in MirrorWeb’s Communications dashboard. It enables compliance teams to build more granular search queries using Boolean logic, field-specific filters, and user activity tracking.
🛠️ Step-by-Step Instructions
1. Navigate to the Search Page
Go to:
Dashboard > Communications > Search > New > Advanced
2. Configure Search Filters
Terms
Check Match only whole words to avoid partial matches (e.g., searching "deal" won’t return "ideally").
Use Add Group and Add Rule to combine keyword conditions using AND / OR logic.
Apply rules to specific fields like:
All fields, Subject, Body, etc.
Select whether Any or All conditions must be met.
People
Check Exclude partial matches to only return exact sender/recipient addresses.
Create filter rules for:
Senders and/or Recipients
Choose operators: Includes or Excludes
Combine with AND/OR logic for complex combinations
Use Any or All matching
Platforms
Choose which communication platforms to search within (e.g., Email, Slack, Microsoft Teams).
User Actions
Filter based on actions taken by compliance users, such as:
Viewed by, Flagged by, Escalated by, etc.
Combine multiple conditions and choose:
Match any condition or Match all conditions
Flagged Status
Filter messages by:
All messages (default)
Flagged only
Unflagged only
Review Status
Filter messages based on review progress:
Include/Exclude specific statuses (e.g., Reviewed, Escalated, Pending)
Message Filtering
Optional checkboxes to include:
Privileged addresses
Marketing addresses
Date Range (Required)
Select a start and end date.
Or use Quick Select: Today, Yesterday, Last Week.
Sampling
Limit the data returned by selecting:
Percentage or Fixed Count
Default is 100%, meaning all results will be pulled.
Sort By
Choose how to order the results:
Newest (default) or Oldest
3. Run or Save the Search
Once all filters are in place:
Estimate
Preview the number of matching messages before running the full search.Save Template
Store your search configuration for future use—great for recurring review types.Save to Vault
Save the actual result set for formal audits or investigations.Search
Click this to execute your full query and retrieve results.
💡 Pro Tips
Use Add Group to combine different rule sets cleanly with AND/OR logic.
Filter on User Actions to isolate content already flagged or reviewed by others.
Exclude partial matches is great for avoiding false positives on substring email matches.
🧪 Troubleshooting
If results aren’t showing up:
Double-check date ranges and platform selections.
Try running Estimate first and remove groups one at a time to isolate conflicts.
Ensure your field-specific filters aren’t excluding needed content (e.g., wrong sender logic).
For sender/recipient issues, make sure you're not mixing "Any" and "All" unintentionally.