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Communication: Initial Search View (Basic)

Author: Hunter Herold Date: July 29, 2025 🧠 Summary / PurposeThis article explains how to construct a new compliance search in MirrorWeb’s...

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Written by Evie Lynch
Updated this week

Author: Hunter Herold
Date: July 29, 2025

🧠 Summary / Purpose

This article explains how to construct a new compliance search in MirrorWeb’s Communications dashboard. It walks users through using the search filters to retrieve archived communications across platforms and how to save or estimate the results effectively.

🛠️ Step-by-Step Instructions

1. Navigate to the Search Page

From the MirrorWeb dashboard, go to:
Dashboard > Communications > Search > New

This opens the Basic tab of the search interface.

2. Set Up Your Search Filters

Terms

  • Choose a field to search: All fields, Subject, Body, etc

  • Enter relevant keywords or phrases (e.g., "insider trading")

People

  • Filter by Senders and/or Recipients email addresses

  • You can toggle recipient filtering between "Any" or "All" if using multiple addresses

  • Please note: If you enter the same person in both the Senders and Recipients fields, the search will only return messages where that person sent a message to themselves, not all messages they sent or received.

Platforms

  • Select one or more communication platforms (e.g., Email, Slack, Teams) to narrow your search scope

Date Range (Required)

  • Select a start and end date

  • Or use one of the quick-select options: Today, Yesterday, Last Week

  • This sets the bounds of your search query

Flagged Messages

  • Choose whether to search:

    • All messages (default)

    • Only flagged messages

    • Only unflagged messages

Message Filtering

  • Optionally check Include privileged addresses to include communications flagged as privileged (e.g., legal, confidential)

Sampling

  • Apply a sample size to reduce the result set if needed.

    • Choose Percentage or Fixed count (e.g., 10%, 100 messages)

    • Default is 100%, meaning the entire result set is returned

Sort By

  • Choose to view results by:

    • Newest first (default)

    • Oldest first

3. Run or Save the Search

Once filters are set:

  • Estimate:
    Click this to generate a preview estimate of how many messages match your criteria—before actually running the search.

  • Save Template:
    This saves your current filter configuration so you can reuse it for future searches.

  • Search:
    Runs the search and returns matching communications.

  • Save to Vault:
    Use this to archive and preserve the search results for formal investigations, audits, or legal review.

💡 Pro Tips

  • Start with broader filters to preview the scope of your results with Estimate, then narrow down.

  • Save reusable templates to streamline recurring audits or investigations.

  • When reviewing large datasets, use sampling to test filters before scaling up.

🧪 Troubleshooting

If your search yields no results:

  • Double-check that the date range includes expected messages.

  • Ensure your keywords match message content (try fewer or broader terms).

  • Make sure the platforms selected actually contain archived messages from that time period.

  • Consider running the search with privileged addresses enabled if you expect confidential comms.

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