Author: Jamie Hoyle
Date: June 11, 2025
🧠 Summary / Purpose
Understood how to add and remove Lexicons policies in MirrorWeb Insight.
🛠️ Step-by-Step Instructions
From the Insight dashboard, go to the Communications module.
Click on Lexicon in the sidebar menu. A dropdown will appear—select Policies.
Create a New Policy
In the Lexicon Policies view, click Create Policy.
In the Policy Creation screen:
Policy name: Enter a name for your policy.
Message direction:
All: Applies to all in-scope messages, regardless of direction.
Outbound: Applies only to messages sent by your organization.
Inbound: Applies only to messages received by your organization.
Platforms:
Select Global to apply the policy to all platforms.
Select Apply to Platforms to choose specific platforms:
Choose one or more platforms from the list to include in the policy.
Click Show dictionaries (right-hand side of the screen) to view available lexicon dictionaries.
If no dictionaries appear, refer to the support article: Adding and Removing Lexicons.
Check the box next to each dictionary you want to include in the policy.
You can select multiple dictionaries per policy.
When finished, click Create Policy (bottom right).
Your new policy will now apply to all future messages that meet the defined criteria.
💡 Pro Tips
Note: Policies do not apply retroactively to previously ingested messages.