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How do I set up Zoom SMS Archiving?

This guide will walk you through the process of connecting your Zoom SMS environment to MirrorWeb Insight for compliance archiving.Prerequ...

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Written by Evie Lynch
Updated this week

This guide will walk you through the process of connecting your Zoom SMS environment to MirrorWeb Insight for compliance archiving.

Prerequisites

Before you begin, please ensure:

  • Zoom Account Access: You must be a Zoom Account Administrator to complete this setup.

  • 10DLC Registration (for SMS): To enable Zoom SMS, there is a requirement to register your business with a 10DLC brand and campaign to comply with carrier regulations.

  • Connection Request Email: You should have received a connection request email from MirrorWeb at [email protected]. If you haven't received this email, please check your spam/junk folders or contact your MirrorWeb Onboarding Specialist.

Setup Process

Step 1: Locate the Connection Request Email

Your Zoom Account Administrator will receive an email from [email protected] with the subject line referencing the Zoom SMS connection.

Step 2: Click the Activate Button

Open the connection request email and click the Activate button.

This will redirect you to the Zoom authorization page.

Step 3: Sign In with Zoom Administrator Credentials

When prompted, sign in using your Zoom Account Administrator credentials.

Important - Please confirm before authorization:

  • You are logging in with the correct Zoom Administrator account

  • The account you use to sign in must have Administrator privileges in Zoom

Step 4: Review and Accept Permissions

Click the link in the email, and follow the steps outlined on the Zoom website.

After signing in, you'll see a permissions consent screen displaying the permissions MirrorWeb Insight is requesting.

To proceed:

  • Click Accept or Authorize to grant MirrorWeb Insight the necessary permissions

Step 5: Confirmation

Once you click Accept, you should see a success message confirming that the connection has been established.

At this point, the Zoom SMS connection to MirrorWeb Insight is complete.

Verification

To verify that Zoom SMS data is flowing into the archive:

  1. Start a new search by going to Communications >> Search within MirrorWeb Insight

  2. Under Platforms, select Zoom SMS as the target platform

  3. Select a date range for your query, and tap the Search button

  4. Click on a message on the left hand side to view the message details

Important: Zoom SMS messages typically take 24 hours to be ingested into the Insight platform.

Troubleshooting

Common Issues

Issue: SMS messages not appearing after 48 hours

Solution:

  • Verify that 10DLC registration is complete for your Zoom account (required for SMS archiving)

  • Confirm that users are actively sending/receiving SMS messages through Zoom SMS

  • Contact MirrorWeb Support at [email protected] if messages still don't appear after 48 hours

Issue: Connection request email not received

Solution:

  • Check spam/junk folders

  • If still not found, contact your MirrorWeb Onboarding Specialist to resend the connection request

Removing the MirrorWeb Archiver for Zoom SMS

If you need to remove the MirrorWeb Archiver for Zoom SMS account from your organization, please carry out the following steps:

Please note: If you remove the app you will need to request an authentication email again from Support to reactivate.

  1. Login to your Zoom Account and navigate to the Zoom App Marketplace

  2. Click Manage >> Added Apps or search for the "MirrorWeb Archiver for Zoom SMS" app

  3. Click the MirrorWeb Archiver for Zoom SMS app

  4. Click Remove

Need Help?

If you encounter any issues during setup or have questions:

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