By the end of this guide, you will have:
Understood how to set-up and manage Identity Matching within MirrorWeb Insight.
Prerequisites
Before starting this guide, please ensure that you have the following information:
Log-in credentials to MirrorWeb Insight;
Details of the Domains you'd like to monitor for Identities
Steps - Set-up Identity Matching
1. From the Insight dashboard (my.mirrorweb.com), navigate to the Communications module.
2. Click on Identities.
3. In the dropdown menu that appears, click on Settings.
4. Click on Add domain.
5. In the Name field, type the domain name.
6. Input the domain.
7. Select the domain type. You can select Staff, Client, Prospect, Uncategorized, Personal.
8. Click on Add domain.
Steps - Action Identity Matching
1. From the Insight dashboard (my.mirrorweb.com), navigate to the Communications module.
2. Click on Identities.
3. In the dropdown menu that appears, click on Matching.
4. The domain is then used to monitor ingest for the associated platforms. You can view details and action new Identities under Matching.
5. You can action each Identity Match here. There are three options:
Create New Identity
Assign to Existing Identity
Ignore Match