Author: Evie Lynch
Date: Oct 16, 2025
🧠 Summary / Purpose
This article provides step-by-step instructions for administrators to create new platform connections (such as LinkedIn, WhatsApp, Microsoft Teams) within MirrorWeb Insight's interface.
🔍 Use Case / Scenario
When to use: When onboarding new users who need to archive communications from specific platforms (LinkedIn, WhatsApp, Teams, etc.)
Who this is for: MirrorWeb administrators managing connections for their organization
Common scenarios: Setting up a new employee's archiving connections, adding a new platform for an existing user, or configuring capture scope for specific compliance needs
🛠️ Step-by-Step Instructions
1. Navigate to Connection Management
2. Access Connections
Click on the "Connections" in the left hand navigation pane.
3. Initiate New Connection
Click "Add connections" button
Select "New Connection" from the dropdown menu
4. Select Platform
Choose the platform you want to create a connection for (e.g., LinkedIn, WhatsApp, Microsoft Teams)
5. Name the Connection (Optional)
Enter a descriptive "Connection Name" to help identify this connection later
6. Add User Email
Insert the admin email address of the user who will receive and authenticate this connection
7. Configure Scope of Capture (Optional - Platform dependent)
Review the default capture settings (Pages, Posts, Messages)
Select or unselect checkboxes based on what content types need to be archived
8. Create Connection
Click "Create connection" button to finalize and send the connection invitation to the user
💡 Pro Tips
Connection naming: Use a clear naming convention like "Username - Platform - Date" to make connections easier to manage at scale
Scope of capture: Review your organization's compliance requirements before adjusting the default scope settings—some platforms may require all message types to be captured
User communication: Inform users in advance that they'll receive a connection invitation email from MirrorWeb, as they'll need to authenticate the connection on their end and not mark as spam.
🧪 Troubleshooting
User didn't receive invitation: Check spam/junk folders; you can resend the connection from the Connections list
Platform not available: Ensure your MirrorWeb subscription includes the specific platform you're trying to connect. Reach out to your Customer Success Team @ [email protected] if you require further licenses.