Summary
How do I upgrade to MirrorWeb Insight?
Prerequisites
Access to MirrorWeb Insight and relevant permissions for this workflow.
Step-by-Step Instructions
As part of our commitment to providing the best communications compliance solution for your organization, we are upgrading your account to the MirrorWeb Insight platform. This upgrade requires action from all monitored users to re-authorize their connectors to ensure compliance data continues flowing into your archive.
Step 1: Notify Your Team
Once the upgrade process has commenced, your monitored users will receive activation emails within 48 hours. Informing them in advance will facilitate an efficient onboarding process.
Authorized List of Users
Your Onboarding Specialist will provide a list of users who have already authorized MirrorWeb to access their accounts (e.g. LinkedIn, Facebook, Instagram). All of these users will need to re-authorize MirrorWeb to access their accounts in order to complete the upgrade successfully.
Distribute the Upgrade Message
Suggested Email to Send to Your Team:
Subject: Urgent Action Required - Upgrade to MirrorWeb Insight Platform
Hi Team,
We are upgrading to the new MirrorWeb Insight platform to enhance our communication capture and compliance capabilities.
You will shortly receive an activation email from MirrorWeb (connection-request@mirrorweb.com) regarding the upgrade of your communication capture services.
Action Required: Please follow the instructions in the email to activate your connector immediately.
In line with our regulatory requirements, we periodically ask you to re-authorize connectors to ensure compliance with our internal policies.
Thank you for your prompt cooperation.
Best regards,
[Your Name]
Step 2: Activate Users and Start Capturing
MirrorWeb will send activation emails to the authorized users. Users should:
Open the email from connection-request@mirrorweb.com.
Click on the activation link provided in the email.
Follow the on-screen instructions to complete the activation process.
Activating your connector is essential to start capturing data on the new MirrorWeb Insight platform.
Step 3: Get Ready to Use MirrorWeb Insight
After successful activation:
Data Capture Begins: MirrorWeb Insight will start capturing communications from all connected platforms.
Access the Dashboard: Users can log in to MirrorWeb Insight to monitor and review captured data.
Compliance Assurance: Ensure ongoing compliance with regulatory requirements through enhanced features.
If any connectors are not activated, reminder emails will be sent to the respective users to complete the process.
Additional Support
For further assistance:
Visit our Support Center: MirrorWeb Support
Contact Customer Success: Email us at customersuccess@mirrorweb.com