Summary
Mira is MirrorWeb Insight's AI, and you work with it through its chat assistant. While you have a message open, you can ask Mira to help you review it. Mira covers three related areas:
Review — "Review a message's compliance status, add notes, or view audit history."
Escalate — "Escalate a message to another agent for review."
Explore context — "Explore conversation threading around a message or find similar messages."
The most important requirement: these actions need an open message. Mira's message tools require a message UUID taken from the current page context, so you must be viewing a specific message before you ask. Mira never makes up a message reference.
Prerequisites
Login credentials to MirrorWeb Insight
The Mira chat assistant enabled for your organisation
A specific message open, so Mira has the message context it needs
Step-by-Step Instructions
Step 1: Open a message, then open the Mira chat assistant
Open the message you want to review. Then select the chat icon in the top navigation bar (tooltip "Toggle chat"). The chat offers a Messages suggestion, whose prompt is "Help me review flagged messages".
Step 2: Set the review status or add a note
Ask Mira to mark the message, for example "Mark this as compliant". The available review statuses are compliant and non_compliant. Mira always confirms before changing the review status. You can also ask Mira to add a note, or to show the message's audit history.
Step 3: Escalate the message to another agent
Escalation is different from marking a message non-compliant — it "assigns the message to another person by email". Ask Mira to escalate, and it will ask for the target agent's email address and confirm the reason before escalating.
Step 4: Explore the thread or find similar messages
Ask Mira to "show the conversation thread" or "find similar messages". Mira can load the surrounding thread and surface related messages, matching on attributes such as subject, sender, and conversation context.
Notes
Reviewing is not the same as escalation: marking a message compliant or non-compliant records a review decision, while escalation hands the message to another person to review.
Finding similar messages relies on a prior search result, so Mira may run or reference a search before it can surface related messages.
If Mira does not have an open message to work with, it cannot perform these actions — open the message first.