Summary

When reviewing a message in MirrorWeb Insight, you can mark it as compliant or non-compliant, or escalate it to another agent. The action bar at the top of the message provides these review actions, and the message's current review status is shown as a badge alongside them.

Prerequisites

Login credentials to MirrorWeb Insight
Communications access permissions
A message open in the message view (from search results, a vault, a schedule result, or a permalink)

Step-by-Step Instructions

Step 1: Open the message

Open the message you want to review from your search results or message list. The message opens with an action bar at the top showing the platform name, the current review status badge, and the review action buttons.

Message view showing the action bar with the platform name, status badge, and review action buttons

Step 2: Locate the review action buttons

In the action bar at the top of the message, locate the three review action buttons. Each is an icon button with a tooltip:

A green check icon — Mark message as compliant
A red cross icon — Mark message as non-compliant
A yellow double-chevron icon — Escalate message

The current status is shown as a badge to the left of these buttons.

Action bar with the compliant, non-compliant, and escalate icon buttons highlighted

Step 3: Mark the message compliant

Click the green check button. A Mark compliant dialog opens with the text "This will be permanently stored in the history report for this message." and a Comment (optional) field. Click Update to confirm.

On success, a "Message marked compliant" confirmation appears and the status badge updates.

Mark compliant dialog with the optional comment field and Update button

Step 4: Mark the message non-compliant

Click the red cross button. A Mark non-compliant dialog opens. Before confirming:

Select a Reason for marking as non-compliant from the dropdown: Advertising, Risk, or Other.
Optionally enter a comment in the Comment (optional) field.
Click Update to confirm.

On success, a "Message marked non-compliant" confirmation appears.

Mark non-compliant dialog showing the reason dropdown and optional comment field

Step 5: Confirm the status update

After updating, the status badge in the action bar reflects your decision. The action is recorded in the message's History (see How to view the audit history for a message).

Action bar showing the updated review status badge after marking the message

Notes

Note: If a message has already been escalated, the compliant and non-compliant buttons are disabled and show the tooltip "This message has been escalated".

Note: To escalate a message instead of marking it compliant or non-compliant, see How to escalate a message to another user.

How to review a message (mark compliant / non-compliant)