MirrorWeb

Communication – Identities: Groups

Communication: Initial Search View (Basic)

Communication: Initial Search View (Advance)

Exports

How do I create a Lexicon policy?

How do I Create Lexicon Dictionary?

Attach a note to a message for additional context during review.

How to add a note to a message

Link a message participant to an identity in your organisation.

How to assign an identity to a message

How to Create a Schedule Using a Template

Escalate a message to a supervisor or colleague for further review.

How to escalate a message to another user

Export an individual message with its metadata and attachments.

How to export a single message

Find messages with similar content, sender, or thread context.

How to find similar messages

Mark messages as compliant or non-compliant during compliance review.

How to review a message (mark compliant / non-compliant)

How to Search for Archived Data?

How to Share Vaults Searches

Mark multiple messages as compliant, non-compliant, or escalated at once.

How to use bulk message actions

How to Use Exclusions Search

How to Use Exclusions: Flags

View a message in its wider context — open the conversation thread for a chat message, or expand a captured social media post to see its comments and replies.

How to view message context (threads and social posts)

View the original social media post for a captured message.

How to view a social media post

View previous versions and edits of a message.

How to view message version history

View the complete audit trail of actions taken on a message.

How to view the audit history for a message

How To View, Download and Manage Compliance Reports

Managing Identity Settings and Matching

Reviewing Shared Searches and Templates

Search Templates

Alice Jennings

Harriet Christie

Review individual messages, threads, audit trails, and bulk actions.

Message Review

Create a custom design with text, images, and links

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.