Summary
To view the original social media post for a captured message in MirrorWeb Insight, you can access the post details directly from the message view. This allows you to see the full context of the social media communication, including any visual elements, engagement metrics, and platform-specific formatting that may not be visible in the message summary.
Prerequisites
Login credentials to MirrorWeb Insight
Communications access permissions
Access to messages from social media platforms (Twitter, LinkedIn, Facebook, etc.)
Step-by-Step Instructions
Step 1: Navigate to the message
Open the message you want to review from your search results or message list. The message must be from a social media platform to have post viewing capabilities.
Step 2: Locate the social media post details
In the message details panel, look for the social media platform indicator and post information section. You will see the platform name (such as Twitter, LinkedIn, or Facebook) along with post metadata.
Step 3: Click the view post link
Click the View Original Post link or button to open the social media post viewer. This will display the post as it appeared on the original platform.
Step 4: Review the complete post context
In the post viewer, you can see the full post content, including images, videos, engagement metrics (likes, shares, comments), and the original platform formatting. Use the scroll functionality if the post contains multiple elements.
Recording: Screen recording showing the complete flow from message view to opening and reviewing a social media post, demonstrating the post viewer interface and available information.
Notes
Note: The original post view shows the post as it was captured at ingest time. If the post has been deleted or modified on the original platform since capture, you will still see the version that was archived.
Note: Engagement metrics (likes, shares, comments) reflect the numbers at the time of capture and may not represent current engagement levels.
Important: Some social media platforms may have restrictions on displaying certain content types. If a post cannot be displayed, you will see an error message with available metadata instead.



