Summary
How to View Captured Accounts for a Connection
Prerequisites
Access to MirrorWeb Insight and relevant permissions for this workflow.
Step-by-Step Instructions
Summary / Purpose
This article explains how to view captured accounts associated with a specific connection in MirrorWeb Insight. This process helps users identify which accounts are being monitored and captured under a particular connection configuration across Email, Microsoft Teams and Slack.
Step-by-Step Instructions
1. Navigate to Management
From the MirrorWeb Insight Dashboard, select Management.
2. Access Connection Management
Select Connection management from the management options.
3. View All Connections
Select Connections to display a list of all available connections in your system.
4. Locate Your Target Connection
Find the relevant connection you want to review for captured accounts. You can view accounts for the following platforms:
Email
Microsoft Teams
Slack
5. Verify Domain Configuration
Ensure you have the relevant domains you want to view added to the connection. Note that you can add multiple domains to a single connection for comprehensive coverage.
6. Update Connection Settings
Select Update once you've added or modified the connection domains to save your changes.
7. Access Captured Accounts
Select Captured Accounts to view the monitoring details for this connection.
8. Review Account Information
In the Captured Accounts view, you can see:
Email addresses associated with each captured account
Last message sent date for activity tracking and verification
Notes
Use multiple domains in a single connection to streamline management while maintaining comprehensive coverage.
Monitor the "last message sent date" to identify inactive accounts that may need attention.
Regularly review captured accounts across all platforms to ensure complete compliance coverage.
Troubleshooting: If accounts are not appearing:
Verify that the relevant domains are properly added to the connection
Check that the connection update was successfully saved
Ensure the platforms (Email, Teams, Slack, Zoom, SMS) are properly configured
Confirm that accounts have recent activity by checking the last message sent dates
Note: The captured accounts list shows all accounts currently configured for monitoring through the selected connection. Accounts without recent message activity will still appear in the list.
Note: You can sort accounts by last message activity to quickly identify the most active accounts being captured through this connection.
Important: Only accounts with proper licensing and configuration will appear in the captured accounts list. Unlicensed accounts may not be visible even if technically connected.