Summary
When a message has been edited, MirrorWeb Insight keeps its earlier versions. You can open the version history to see each captured version of the message in sequence, with its content, sender, sent time, and review status.
Prerequisites
Login credentials to MirrorWeb Insight
Communications access permissions
A message that has been edited (edited messages show an "(edited)" indicator)
Step-by-Step Instructions
Step 1: Open the message
Open the message from your search results or message list. If the message has been edited, an (edited) link appears next to the sender name.
Step 2: Open the version history
Click the (edited) link. The version history page opens, with the message on one side and the list of versions on the other. The versions panel header reads Version History.
Step 3: Review the versions
The versions are listed in sequence. Each version shows the sender, the message content (with any flagged terms highlighted), the platform icon, the sent time, and the version's review status icon. Versions that have attachments show a Show attachments control.
Step 4: Open a version's details
Click View details on a version to open its full detail view.
Notes
Note: Version history is available for messages that have edited versions. Messages without edits do not show the "(edited)" link.
Note: Review actions (compliant, non-compliant, escalate) for review and workflow changes are recorded in the message's History rather than the version history. See How to view the audit history for a message.