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How to add a note to a message

Attach a note to a message for additional context during review.

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Written by Harriet Christie

Summary

You can add a comment to a message in MirrorWeb Insight to record context during review. Comments are added from the History section of the message and appear in the message's history alongside review actions, so other reviewers can see them when they open the message.

Prerequisites

  • Login credentials to MirrorWeb Insight

  • Communications access permissions

  • A message open in the message view

Step-by-Step Instructions

Step 1: Open the message

Open the message you want to comment on from your search results or message list.

Message view with the History section visible below the message content

Step 2: Expand the History section

Below the message content, locate the History section (shown with a count badge) and expand it. The history list shows previous events, and a comment field appears at the bottom.

History section expanded showing previous events and the comment field

Step 3: Enter and send your comment

  1. Click in the comment field, labelled New Comment with the placeholder "Comment".

  2. Type your comment.

  3. Click Send.

Comment field with text entered and the Send button highlighted

Step 4: Confirm the comment was added

After sending, the History list refreshes and your comment appears as an event in the message's history, attributed to your account.

History list showing the newly added comment as an event

Notes

Note: Comments appear in the message's History alongside review events (viewed, marked compliant, marked non-compliant, escalated, and exported). See How to view the audit history for a message.

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