Summary
Each message in MirrorWeb Insight has a History section that records the actions taken on it — when it was viewed, marked compliant or non-compliant, escalated, commented on, or exported. You open the history from within the message view.
Prerequisites
Login credentials to MirrorWeb Insight
Communications access permissions
A message open in the message view
Step-by-Step Instructions
Step 1: Open the message
Open the message whose history you want to review from your search results or message list.
Step 2: Expand the History section
Below the message content (alongside the Attachments section), find the History section. It shows a count badge of the number of events. Click to expand it.
Step 3: Review the history events
The expanded History lists the events for the message. Each event shows the acting user's email, an icon indicating the event type, and a description with the date. Event types include:
Viewed
Marked as compliant
Marked as non-compliant
Escalated (showing who it was escalated to)
Commented (a note added to the message)
Exported
Where an event has a comment, the comment text is shown beneath it.
Step 4: Add a comment (optional)
At the bottom of the History section there is a comment field. Enter text and click Send to add a comment, which then appears as an event in the history. See How to add a note to a message.
Notes
Note: If there are no recorded events, the History shows "No history events at this time".
Note: To export the audit history for a message, use the Export audit history option in the additional actions menu. See How to export a single message.