The Escalations page in MirrorWeb Insight is where you view and act on items that other agents have escalated to you. Escalated items can be messages or web changes. You can sort the list, switch between a carousel and a list layout, open an item to review it, and take a review action.

Click Escalations in the sidebar navigation to open the Escalations page for your organisation.

The page shows your escalated items along with a count of escalated items (for example, "1 item" or several "items"). Each escalation displays the escalation details, including who escalated it (shown by the escalating agent's email) and a risk level badge. If the escalating agent added a comment, it is shown in quotation marks.

Use the sort dropdown to order items by Highest risk, Lowest risk, Newest, or Oldest. You can switch between the carousel view and the list view using the view toggle.

Select an item to review it. The detail view shows who escalated it ("Escalated by" the agent's email), the escalation date, the escalation comment, and the risk level. For a message escalation the message content is loaded; for a web change escalation the page change is shown as a diff.

From the open item, choose one of the review actions:

After you complete a review action, the item is removed from your escalations list and the next item is shown.

Note: When you have no escalated items, the page shows "No escalations..." with the message "You have no escalated items to review."

Note: Marking an item non-compliant stores a record permanently in the history report for that message.