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How to view and manage licensing

View licence usage and manage licence allocations per platform.

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Written by Harriet Christie

Summary

The Licensing page in MirrorWeb Insight shows how many platform licences your organisation has and how many are in use, broken down per platform. Licence allocations are not edited directly in the interface; instead, you request additional licences (or additional platforms) and the MirrorWeb customer success team actions the request.

Prerequisites

  • Login credentials to MirrorWeb Insight

  • Access to the Connection management area for your organisation

  • At least one licensed platform for your organisation

Step-by-Step Instructions

Step 1: Open the Licensing page

From the Management area, open Connection management for your organisation. In the left-hand sidebar, under the Connection management heading, select Licensing.

The Connection management sidebar with the Licensing item selected

Step 2: Review licence usage per platform

The page is headed Licensing with the subtitle "View platform licenses for <organisation>". The licence table shows three columns: Platform, Total licenses and Used licenses.

The licensing table showing Platform, Total licenses and Used licenses columns

Step 3: Request additional licences

To request more licences, select Request licenses (top right). In the Request licenses dialog, filter the platform list if needed, then use the plus/minus stepper next to each platform to set the number of additional licences you require. Select Send request to send the request to the MirrorWeb customer success team.

The Request licenses dialog with per-platform licence steppers

Step 4: Request additional platforms (optional)

If you need to capture a platform that isn't listed, use the link in the Request licenses dialog ("Want to capture more platforms? Reach out to our team here."). This opens a Request platforms dialog with a message field. Enter your message and select Send request.

The Request platforms dialog with a message field

Notes

Important: Licence allocations are not changed directly from this page. Requests are sent to the MirrorWeb customer success team, who confirm and action them. A success message states: "Our customer success team will reach out to confirm the request."

Note: If your organisation has no platform licences, the page shows "No Licenses..." instead of the table.

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