Summary
How do I log into the MirrorWeb Support desk
Prerequisites
Access to MirrorWeb Insight and relevant permissions for this workflow.
Step-by-Step Instructions
Author: Chris DoyleDate: 2025-06-04
Summary / Purpose
This article walks you through how to log in to the MirrorWeb Support Desk to view your submitted tickets and monitor their progress. It also covers how to create your account and reset your password.
Step-by-Step Instructions
1. Visit the MirrorWeb Support Desk
Click Sign In at the top right of the screen
2. Set Your Password (First-Time Users)
If you’ve previously emailed support but never signed in:
In the sign-in dialog, click Have you emailed us? Get a password
You’ll receive a Welcome Email at the address you used
Click the link in the email to set your password and complete your account setup
3. Create an Account (New Users)
If you haven’t submitted a ticket yet:
Click Sign In > then click Sign Up next to “New to MirrorWeb?”
Enter your name and email address
You’ll receive a confirmation email with a link to complete registration
Notes
You don’t need to create an account before submitting your first ticket—an account is automatically created using the email you provide.
Use your work email to ensure you're correctly associated with your organization for shared ticket visibility.
You will be assigned the correct organization based upon the email domain you register with. Instructions on viewing other tickets can be found HERE.
Notes
Didn’t receive your welcome email?
Check your spam or junk folder.
Confirm that you used the same email address you contacted support from.
If issues persist, email us at support@mirrorweb.com.