Summary
How to Set Up Google Chat Archiving
Prerequisites
Access to MirrorWeb Insight and relevant permissions for this workflow.
Step-by-Step Instructions
This guide will walk you through the process of connecting your Google Chat environment to MirrorWeb Insight for compliance archiving.
Prerequisites
Before you begin, please ensure:
You are on a supported Google Workspace edition: Frontline Plus, Enterprise Standard, Enterprise Plus, Education Fundamentals, or Education Plus
You have access to the Google Workspace Admin Console
MirrorWeb has provided you with a Destination Address
Not sure which edition you're on? Compare Google Workspace editions
Step 1 — MirrorWeb creates a Destination Address
Your MirrorWeb onboarding team will configure a Destination Address. Once ready, they will share the Destination Address with you to use in Step 2.
Step 2 — Turn Chat History on for your organisation
Off-the-record messages are not archived, so it's important to ensure Chat History is turned on before archiving begins.
Log in to https://admin.google.com
Select Apps > Google Workspace > Google Chat
Click History for chats
Under Organisational Units, select the domain or organisational unit you want to apply settings to
Select History is On
Ensure Allow users to change their history setting is disabled
Click Save
Note: Google's Admin Console interface may change over time. If any steps look different, refer to Google's official documentation for the latest instructions.
Step 3 — Enable third-party archiving in Google Workspace
Log in to https://admin.google.com
Select Apps > Google Workspace > Google Chat
Click Third-party Archiving Settings
(Optional) To apply the setting to a specific department or team, select an organisational unit from the side panel
Check Archiving enabled
In Destination address, enter the email address provided by MirrorWeb
In Archival frequency, enter 1
Click Save
Note: Google's Admin Console interface may change over time. If any steps look different, refer to Google's official documentation for the latest instructions.
What to expect after setup
Once configured, Google Chat messages will begin flowing into MirrorWeb Insight automatically. Allow up to 24 hours for the integration to become active after saving your configuration in the Admin Console.
If messages are not appearing after 24 hours, please contact MirrorWeb Support.
Need Help?
If you need any assistance with setup, please contact us at onboarding@mirrorweb.com and a member of the team will be happy to help.