Summary
The Invites tab on the Users page lists outstanding invitations that have been sent but not yet accepted. From here, administrators can resend an invitation email or delete an invitation.
Prerequisites
Login credentials to MirrorWeb Insight
Admin access (the Users area requires administrator permissions)
Step-by-Step Instructions
Step 1: Open the Invites tab
On the Users page, click the Invites tab to view pending invitations.
Step 2: Review the invitations table
The table shows the following columns:
Email - the invitee's email address.
Invited by - the email of the administrator who sent the invitation.
Expires - the expiry date and time of the invitation. Invitations expire 7 days after they are sent — this applies to both new users and existing users being added to another organisation. If the invitation has lapsed, this column shows Expired in italics. Note: an expired link shows a generic error page when clicked; it does not display an "expired" message.
You can search the list using the Search by email address... field (type and press Enter), and sort with the dropdown options Email Address (A-Z) and Email Address (Z-A).
Step 3: Resend an invitation
Click the resend action on the invitation's row (tooltip "Resend invitation"). A confirmation dialog titled Resend invite? asks "Are you sure you want to resend an invite for [email]?". Click Send to resend. If it fails, an error appears: "Failed to resend invite. Please try again."
Resending an invitation cancels the old link and issues a fresh one with a new 7-day window. Use this whenever a user's invite has expired or they cannot find the original email.
Step 4: Delete an invitation
Click the delete (trash) action on the invitation's row (tooltip "Delete invite"). A confirmation dialog titled Delete invite? asks "Are you sure you want to delete invite for [email]?". Click Delete to confirm. If it fails, an error appears: "Failed to delete invite. Please try again."
Notes
To send a new invitation to a user who has never been invited before, use the invite button on the Users page (see "How to invite a new user").
If there are no pending invitations, the tab shows an empty state ("No invites...") with a button to send an invite.
Pending users cannot reset their password. The platform only sends password reset emails to active accounts. If a user reports that a password reset email is not arriving, check whether they appear on the Invites tab — if they do, their account is still pending and the reset request is silently rejected. Resend their invitation instead.