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How to share a search template

Share a search template with other users in your organisation.

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Written by Harriet Christie

Summary

You can share a search template with another agent, or transfer its ownership, from the Templates list. The share dialog lets you "Share this template or transfer ownership to another agent." This article covers sharing a search template.

Prerequisites

  • Login credentials to MirrorWeb Insight

  • A template you can share

  • The email address of the agent you want to share with

Step-by-Step Instructions

Step 1: Open the Templates section

Navigate to the search Templates section to see your templates.

The Templates list

Step 2: Open the Share dialog

On the template you want to share, open the actions menu (the three-dots / more menu) and choose Share. A dialog opens headed "Share """.

The template actions menu with Share, and the share dialog

Step 3: Choose the agent

In the Agent email field, search for and select the agent ("Enter the email address of the agent you would like to share this template with"; placeholder "Search agents...").

The Agent email field with an agent selected

Step 4: Choose a role

In the Role field, select one of:

  • Editor — "Editors can view and edit templates".

  • Reviewer — "Reviewers can view templates and perform message actions".

  • Owner — "Transfer this template to another agent".

The Role field showing Editor, Reviewer and Owner options

Step 5: Share

Click Share to apply. While the action runs, the button shows "Sharing...". On success you see a confirmation that the template was shared with (or transferred to) the agent's email.

The Share button in the dialog

Notes

  • Selecting the Owner role transfers the template to the chosen agent. The confirmation reads "Template transferred to" the agent's email.

  • If sharing fails, you see "Failed to share template with" (or "Failed to transfer template to") the agent's email.

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