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How to add and manage privileged addresses

Mark email addresses as privileged for special handling in compliance.

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Written by Harriet Christie

Summary

Privileged addresses identify email senders or domains whose messages should be excluded from message search results. You manage them on the Privileged addresses tab under Search exclusions, where you can add an address, scope it to platforms, choose a match type, and edit, delete, export, or bulk-upload addresses.

Prerequisites

  • Access to MirrorWeb Insight

  • Privileged write permission to add (the Add button is disabled with the tooltip "You don't have access to add" otherwise); privileged delete permission to remove

Step-by-Step Instructions

Step 1: Open the Privileged addresses tab

Go to Search exclusions and select the Privileged addresses tab. The section heading reads Privileged Addresses with the subtitle "Configure email addresses to be excluded from message search results".

The Privileged Addresses tab

Step 2: Open the Add address form

Click Add. A modal titled Add privileged address opens.

The Add privileged address modal

Step 3: Complete the address fields

  1. Address name - "Enter an optional name for this address. If left blank, the address will be used as the name."

  2. Address - "Enter a full email address or platform specific identifier." The placeholder reflects the match type (for example ceo@mirrorweb.com for exact, mirrorweb.com for domain, ceo for partial).

  3. Scoped Platforms - "Select the platforms this address should be scoped to. Leave blank to scope to all platforms."

  4. Match Type - choose Exact, Domain, or Partial.

The Add privileged address form fields

Step 4: Save the address

Click Add (shows "Adding..." while submitting). A success toast confirms "Privileged address added".

The completed form with the Add button

Step 5: Manage existing addresses

The address appears in the table. Use the Search by name or email address... box and sort dropdown to find addresses. Each row has edit (pencil) and delete (trash) actions; deleting prompts "Are you sure you wish to delete ...? You cannot undo this action". Use the download icon to export privileged addresses.

The privileged addresses table with edit, delete, and export controls

Notes

IMPORTANT: Privileged address classification is fixed at ingest time and is not retroactive. Adding or removing addresses only affects future messages. Match types are exact, partial, or domain.

NOTE: If your organisation uses Sentinel, an information banner may state: "Messages from Privileged addresses undergo Sentinel processing but alerts would be visible only to users with privileged access."

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