Summary
The Identities page lists all identities for your organisation. You can search by email, page through the list, and open any identity to view its full profile, contacts, and groups.
New to identities? See What is an identity? for an overview of what an identity is and why it matters.
Prerequisites
Login credentials to MirrorWeb Insight
Access to the Identities area
At least one identity in your organisation
Step-by-Step Instructions
Step 1: Open the Identities page
Navigate to the Identities page. The heading reads Identities, with the subtext "View all identities for" your organisation. The table shows four visible columns: Identity (name and primary email), Role, Status, and an actions column.
Each identity's Status shows as Active or Inactive.
If your organisation has no identities yet, the page instead shows a "Add identities to [organisation]" card with Upload and Skip options.
Step 2: Search for an identity
Type into the search box, which is labelled Search by email..., and press Enter. Use the clear (X) button at the right of the box to reset the search.
Step 3: Open an identity's profile
Click the chevron (>) at the end of an identity's row to open its detail page. The profile shows a Profile information panel (Name, Role, Primary email), a Contacts panel, and an Identity groups panel. Users with the appropriate access also see a Recent communications panel.
Notes
If a search returns nothing, the table shows "No identities found".
When pending matches exist, a "{count} match(es) found" link appears under the page heading, linking to the Identity Matching page.
The search box matches on email only ("Search by email...").