Raising a support request
To raise a support request, email support@mirrorweb.com.
Please include:
A clear subject line summarising your request
A description of the issue or question, with as much detail as possible
Any relevant attachments (screenshots, files, examples)
A MirrorWeb support agent will acknowledge your request and begin working on it. We'll keep you updated by email, and you can reply to that email thread at any time to add information or ask for progress.
Tracking or updating your request
Your ticket lives in the email thread you started with support@mirrorweb.com.
To view or update it:
Open the confirmation or reply email from MirrorWeb Support
Reply to that email to add information, respond to our team, or ask for an update
Each reply you send updates your ticket automatically
There's no separate login or portal to access at the moment.
Coming soon
A self-service support portal, where you'll be able to sign in and raise and track requests online, is on the way. We'll let you know when it's available. If you'd like to be added to the list to test it, just ask us.